Thank you for shopping through one of our Merchant´s eShops. We strive to provide a seamless and satisfactory shopping experience for all our shoppers. However, we understand that sometimes issues may arise with your purchase. This refund/replacement policy outlines the procedure for requesting refunds or replacements for products purchased on Yellow Markets.

1. Eligibility for Refunds/Replacements:

    a. Refunds/Replacements are available for products that are defective, damaged, or not as described.

    b. Refunds/Replacements are only applicable for products purchased directly from Yellow Markets.

    c. Refunds were above points “a”. And “b” applies, and where the merchant is not able to replace the item.

2. Timeframe for Refund/Replacement Requests:

   a.  Refund/Replacement requests must be made within 48 hours of receiving the product.

   b. Late requests may be considered.

     a. As per item´s warranty, or

     b. on a case-by-case basis,

    And, in both cases directly with merchants without Yellow Markets intervention.

3. Refund/Replacement Request process:

  a. From Help Desk select subject Refund Or Replacement.

  b. Selected order and item.

  c. In the message stipulate the reason for the refund/replacement request.

  d. Attached supporting evidence such as photographs.

  e. Click submit.

This request is sent to the respective merchant to process.

4. Refund/Replacement Process:

 A.  Each merchant may have their own refund/replacement policy, which is published within their eShop. It is recommended that you familiarise yourself with their policy prior to purchase and/or before you submit a claim.

 B. In the case that Merchant does not agree to a refund/replacement, you may escalate the subject to Yellow Markets, as we do also have a support process on the subject.

 C. Once we receive your ticket/request, we will review the provided information and assess its eligibility.

 D. If your request is approved, we will provide instructions on how to proceed with the return or replacement.

 E. For approved refund, this may be processed by Yellow Markets in the form of Gift card for amounts less than MUR 2,000, or directly through the original payment method (Mobile Pay) within 3 bank days upon Merchant acknowledging receiving the returned product.

 F.  For replacement requests, Merchant will arrange for the delivery service of the replacement product within 3 to 5 business days.

 G. In general the return delivery cost is covered by the Merchant. In other cases return delivery costs may be covered by Yellow Markets. In rare cases Shoppers will either have to do a self pickup, or pay for the delivery service. This all depends on the circumstances.

 H. Refund/Replacement conditions:

    a. Once Yellow Markets have come to a conclusion based on a  review of the logs and documentation; Our decision is final,

    b. If a merchant or shopper is not satisfied with Yellow Markets' decision, the matter can become a legal case between the Merchant and Shopper.

    c. As per Terms and Conditions agreed to by both Merchant and Shopper; Yellow Markets cannot be held reliable, as we are a technical and platform provider, and our only involvement beside being a marketplace provider and support service, is as a mediator.

   d. There might be a fee associated with this process. The fee may be changed or deducted for funds held by Yellow Markets purchase transaction.

5. Not eligible for refund/replacement:

  a. Products that have been damaged, or misused by Shopper,

  b. Show signs of wear and tear beyond reasonable use covered by the warranty,

 c. Products where the issue is a result of customer negligence or mishandling.

 d. At the cost of the customer, Merchant will, where possible, assist with repair or purchase of new item(s).

6. Exceptions:

  a. In rare cases where a product is out of stock or unavailable for replacement, Merchant will offer a full refund, or suggest an alternative product of the same quality standard.

We reserve the right to make the final decision on all refund/replacement requests, taking into account the terms and conditions outlined in this policy.

Please note that this Refund and Replacement Policy is subject to change without prior notice. We encourage our customers to review the policy regularly for any updates.

We look forward to serving you with exceptional products and services.

Yellow Markets (Mauritius) (28/02/2026