At Yellow Markets, our objective is for you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchased items, please review our return policy below.

Note that this Return Policy is exclusively applicable to purchases made on Yellow Markets. For items purchased from other platforms or physical stores, different return policies may apply.

1. Eligibility for Returns:

 a. Unused and Unopened Products: We accept returns for unused and unopened products in their original condition within 5 business days from the date of delivery.

 b. Damaged or Defective Products: If you receive a damaged or defective item, please raise a Support Ticket in accordance with our Refund and Replacement policy.

 c. Products that have been purchased on special offer and clearance sales such as Daily Deals and Flash Sale are NOT eligible.

 d. We reserve the right to reject a return request, if deemed necessary.

2. Return Process:

 a. From Help Desk select subject Return,

 b. Selected order and item,

 c. In the message stipulate the reason for the return request,

 d. Attached any supporting evidence that you feel is relevant,

 e. Click submit.

3. Return Timeframe:

All returns must be initiated within 7 days from the date of purchase. Please make sure to contact Merchant within this timeframe to initiate the return process.

4. Policy Applicability:

 a. Once your return request is approved, we will provide you with instructions on how to return the item.

 b. Please ensure the product is securely packaged, preferably in its original packaging, to prevent damage during transit. Include the RA number on the return package.

 c. The cost of return shipping for non-defective item(s) will be the responsibility of the shopper. For damaged or defective products, the Merchant will take the responsibility to arrange shipping for collecting the item(s).

5. Refund Processing Time

 a. The refund will be processed directly by Yellow Markets, as it is Yellow Markets that process the payment for purchase on behalf of the Merchant within 3 bank days upon Merchant confirming receiving the returned product.

 b. For more detailed information, we encourage you to review our Refund policy.

 c. Please note that this Return Policy is subject to change without prior notice. We encourage our customers to review the policy regularly for any updates.

We reserve the right to make the final decision on all return requests, taking into account the terms and conditions outlined in this policy.

We look forward to serving you with exceptional products and services.

Yellow Markets (Mauritius) (28/02/2026)